FAQ

Do you have questions or do you need fast help for your Inter-Tech product?
Here you will find the frequently asked questions.

If your question could not be answered here, please open a ticket in our  Support-Center


I need a spare part for a product

For spare part orders, please use our Support-Center and describe in there exactly what spare parts you need.
Someone from our support team will contact you shortly.

Support-Center

The power supply is without function / PC does not start

The power supply does not function and your PC will not start? Please check the following points.

  • Is the 20+4pin connector fixed on the mainboard?
  • Is the P4 / EPS plug connected?
  • Is the "Power-Switch" of the case connected to the mainboard correctly?
  • Is the power cord conneced to the wall socket?
  • Is the power switch of the power supply switched on?
  • Is your multiple socket outlet switched on (if possible)?

If the problem persists, please contact our support team.

Support-Center

The power supply fan is noisy.

Please check the following points.

  • Check the position of the fan switch on the back side of the power supply (if existing).
  • "H" = High speed, "A" = Automatic, "L" = Low
  • Maybe temperature inside the case is too high (modern fans will regulate fan speed automatically).
  • Maybe the fan is dusty and causes a heat build-up

Why is my USB 3.0 device not detected?

The currently marketed motherboards with Intel® chipset 6x and 7x series, that use the integrated Intel® USB 3.0 controller, can cause huge difficulties in the detection of removable hard drives and USB sticks at the moment. Similar but not quite as often, this effect also occurs with the series 8x Intel® chipset.
We can't fix this effect permanently, because we also have similar difficulties with third party products. As our cables are manufactured standardized, it seems to be interference within the motherboard / chipset electronic, that make it impossible for a negotation of connection speed after connecting of a removable hard drive or USB stick. You can maybe avoid this error by using a short connection cable.
We hope, that the board manufacturers and Intel® can fix this with firmware and driver updates. In addition, some board manufacturers still use the old faulty chipset revisions of Intel®, in which the USB 3.0 should not be used.

Why is the cooling performance of my water cooling insufficient?

Make sure the radiator is properly mounted on the CPU. If the cooling performance is still deficient, please check that the pump is audible.

It requires 12 volts for correct operation!

The 3pin connector must be plugged into an unregulated connector on the mainboard.
If your mainboard does not have any unregulated port, it is possible to set a connection to full power in the BIOS.
Alternatively, you can also work with a Molex to 3pin adapter.

The built-in card reader in my computer case is not working.

If you have purchased a computer case with a built-in card reader or a separate card reader for the 3.5" bay, which freeze or crash your system, so please go into the BIOS of your system. With the key DEL or F2 you will normally get access to the BIOS. Depending on the BIOS and manufacturer, it may be another key, such as F12 or ESC. Once in the BIOS, you must disable the "USB legacy recognition. After restarting the computer, the card reader should work perfectly.

 A BIOS update of the motherboard can also help.

The built-in card reader in my MC-02 case doesn't work

The built-in card reader in the MC-02 case has an integrated ON/OFF function. This also affects the display in the device manager or BIOS.

 It only works, if the card is plugged in.

Will the enclosures GD-35621/ GD-35633 shut down automatically?

All devices with seperated On-/Off-switch have to be turned off manually. Only energy saving settings of the OS will be followed.

What´s the maximum height of the CPU cooler in an ITX case?

Please make sure, whether this information is available in the product details of our cases. If this is not the case, please use the following rule of thumb: The maximum height of the CPU cooler varies from case to case. The rough rule of thumb is: Height of ITX case - 15mm (for material thickness, mainboard holder, CPU socket, etc.)

For ITX-cases with drive bay holder, the maximum height decreases by additional 15mm.

What´s the maximum height of the CPU cooler in Midi- or Micro-Towers?

Please make sure, whether this information is available in the product details of our cases. If this is not the case, please use the following rule of thumb: The maximum height of the CPU cooler varies from case to case. Rule of thumb is: Width (or height for Desktop cases) - 20mm (for material thickness, mainboard holder, CPU socket, etc.).

What´s the mximum length of graphic cards in cases?

The maximum length of craphic cards differs from case to case and the other mounted devices. You can get roughly informations by comparing the pictures from the interior.

When you check the holes for the mainboard is a rule of thumb that 2 rows of holes have a distance of 208mm, 3 rows a distance of 244mm and 4 rows a distance of 330mm.

Slow hard drive access at Sub-Raid SB-C102

This problem occurs only if one or both of your hard drives have bad sectors, which will be tried to restore by hard drive or file system. The Sub-Raid SB-C102 waits for this operation whereby this delay occurs. Please change the hard drive with bad sectors.

Why do I have a black screen when connecting the DVI KVM switch to my monitor?

The KVM DVI switch only provides pure digital signals. Check if the DVI plug on your monitor provides digital signals.

The monitor of the KVM-console is not working, the power LED lights and turns off shortly.

THE KVM-console gets no VGA signal from your computer. In case of no VGA signal the monitor gets in energy mode after 3 seconds.

 Check the cable connection and the graphics card of the connected computer!

If the problem persists, please contact our support team.

Support-Center

The console of the IPK-101 can not be opened since the last Java update.

The console of the IPK-101 can not be opened since the last Java update?

 Java only accepts certificates of issuers who are in a supplied list.

You must submit the KVMs IP address in the security exception list of Java.

  • On Windows, open the Java control panel, either via the system control or directly with the javacpl.exe under C:\Program Files (x86)\Java\jre7\bin.
  • Click the security tab and select "Edit Site List".
  • Enter http://[ipadresse] and https://[ipadresse] there ([ipadresse] and replace it with the IP of the KVM device. If you use other operating systems, please use Google for the Java control panel of your operating system.

The console of the IPK-101 can not be opened since the last Java update to version 8?

 Java blocked encryptions smaller than 1024 bits since version 8. Thus the console does not start.

By changing the following file you can re-enable it:

  • Open the file java.security in the folder [javainstallationsordner]\lib\security.
  • Search for the line jdk.certpath.disabledAlgorithms=MD2, MD5, RSA keySize < 1024
  • Change the line to jdk.certpath.disabledAlgorithms=MD2, RSA keySize < 1024

PLA-200 or Line-EX 450W are not recognized in the network. LEDs are lighted.

PowerLAN devices can be connected only in the same PowerLAN group.

 Use the software which was included the package and check the group name of the excisting network.

 After that connect the device (PLA-200/ Line-Ex 450W) with your computer and change the group name according your current network, using the delivered software.

Now you can connect the device with your PowerLAN group.

The Raid Manager of the BT-3045 Raid System can not be opened in Windows 10

Due to an incompatibility of mass storage interface under Windows 10 with the software of the BT-3045, Windows 10 cannot find the BT-3045.
Thus, the management of the BT-3045 is only possible up to and including Windows 8.1.

 Is the BT-3045 already set up, it can be used without problems under Windows 10.

Contact

  • Our office hoursMO - TH  8:30 AM - 5:30 PMFR  8:30 AM - 3:00 PM
  • +49 (0) 511 726678-30
  • +49 (0) 511 726678-37
  • vertrieb@inter-tech.de

Copyright © 2017 Inter-Tech GmbH. All rights reserved. Designed by R. Lautenschläger
Copyright © 2017 Inter-Tech GmbH. All rights reserved. Designed by R. Lautenschläger
Copyright © 2017 Inter-Tech GmbH. All rights reserved. Designed by R. Lautenschläger

 

The products marked with ® are registered trademarks of their respective companies. The products marked with ™ are trademarks of their respective companies.

The products marked with ® are registered trademarks of their respective companies. The products marked with ™ are trademarks of their respective companies.